Frequently Asked Questions

Q. What hours are you open?

A. Mondays, Wednesdays and Thursdays from 12-6pm, and Tuesdays from 12-5pm

Q. If I arrive after 5 PM and the main door is locked, what do I do?

A. An intercom system is located to the left of the main door labelled for Hopes Garden.  If you find that the main door is locked, press the intercom button and a volunteer will come down to let you in.

Q. Are you located near major bus routes?

A. We are located directly on Route #1 – Kipps/Thompson. The #2a or #2b Dundas will take you to the intersection of Dundas and Waterloo, and from there Hopes Garden is a 5 minute walk. We are within 500 metres of 10 other major bus routes, where Waterloo street is parallel to Wellington Street.


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Q. Do you provide individual counselling at Hope’s Garden?

A. No, Hope’s Garden’s services are all non-treatment. If you are looking for treatment, we do have a referral directory listing all of the treatment resources in the area that can help you. Hope’s Garden offers support in a group setting.

Q. Is there any cost to participate in your programs or use your centre?

A. Drop in Support is free. Groups fees are approximately $5 per group. First group is free. Sliding scale is available.

Q. If I need someone to talk to, do I need to make an appointment?

A. We have volunteers available to answer your questions over the phone or in person without an appointment. From time to time our drop in hours are modified based on volunteer availability. You are welcome to call before you come to ensure someone is here.

Q. Where can I park at Hope’s Garden?

A. Parking meters are available on Waterloo St in front of the facility.  Parking in the rear of the building is only available after 5:30PM.

Q. Is your facility wheel chair accessible?

A.  At present, our facility is not wheelchair accessible.  We are located on the 3rd floor at 478 Waterloo St. - HOPE is only 37 stairs away!

Q. How can I volunteer with Hope’s Garden?

A. Interviews are held regularly for Reception and Speaker’s Bureau positions. We also have opportunities on our fund development team. Click here for more information on how to get involved.

Q. Do I have to sign up in advance for support groups?

A. The Ongoing Support Groups do not require registration – they run year-round and you can drop in any week. 8-Week Groups and Workshops do require advanced registration.

Q. Is there a teen support group and, if so, do I have to have permission from my parents to participate?

A. There is a teen support group for teens aged 14-18 that is held on Mondays. Parental permission is not needed. Please visit the support group page for more details.

Q. I have a family member/friend who has an eating disorder. Can I get help from Hope’s Garden?

A. Yes, we offer a support group called Family and Friends for family members and friends of someone with an eating disorder. You might also wish to visit our library online or in person to learn more.

Q. Do any men join your groups?

A. Yes! Men do participate in our groups and use our centre regularly.

Q. What is the difference between treatment and support?

A. Hope’s Garden is not a treatment facility and thus is non-clinical in nature. The following describes our view on what differentiates support groups from treatment groups.

Treatment Groups are clinical in nature to the extent that:

  • The facilitator holds more responsibility for the welfare of individual group members and the nature and outcome of the group.
  • Participants can expect help in gaining insight into the causes of their own problems and patterns of communication between group members.
  • The focus is more on meeting individual needs and detailed personal exploration within the context of the group.
  • Confidentiality is sacred and information obtained about group members stays within the group.

Support Groups are non-clinical in nature to the extent that:

  • The individual participant is responsible for welfare of self. If the group is overwhelming, it is the individual’s responsibility to seek outside treatment.
  • Participants can expect information, coping strategies and peer support.
  • The focus is more on meeting the general needs of the group around a theme.
  • Confidentiality is sacred and information obtained about group members stays within the group.

Support groups at Hope’s Garden are offered as an adjunct to treatment. They complement or supplement existing outpatient and hospital-based programs to the extend that they can encourage treatment where needed and serve as a place where gains made in treatment can be consolidated and maintained through providing peer support and information.